Customer Experience Management
The wisdom we've gained through many years of experience supporting financial services organizations, combined with proven applications all built upon a common Microsoft. Net infrastructure, enable us to offer affordable solutions for managing customer interactions – teller, phone, IVR, Internet, email, etc. After all, the foundation of creating a satisfying experience for customers and cultivating profitable relationships is achieving the consistent delivery of personalized service across the enterprise. Learn more...
First American Bank Relies on KIVA Group’s Software to Create an Exceptional Experience for Customers with Each Interaction. Read more...
What Came First -- the Chicken or the Egg? In the case of CRM & CEM the answer is clear - CEM, or the proverbial chicken. Read more...
"KIVA delivered ahead of the timelines for both of our projects at OCBC -- a CT migration and CT TAU integration." -Chan Yoon Sang, Technology Solutions, CRM & Channels, OCBC Kuala Lumpur, Malaysia
VSoft and KIVA Group announce integration partnership that will help community institutions better automate teller processes and break down information silos... Read more...
Multi-channel Contact Centers
Frustrated with telling the same story to multiple people when trying to get an issue resolved? So are your customers!
Teller & Branch Renewal
Want to expedite transactions at the teller line and allow more time for cultivating the customer relationship?
Sales Automation
Which has greater impact on your institution's success -- sales or service? Both.