KIVA News

VSoft and KIVA Group Announce Integration Partnership

August 4, 2010

VSoft Corporation, an information and technology provider of process improvement solutions, and KIVA Group, Inc., a provider of unified customer interaction and experience management software, announced today an integration partnership that will help community institutions better automate teller processes and break down information silos to improve service at all customer touch points. Read more... VSoft and KIVA Group Announce Integration Partnership

First American Bank Relies on KIVA Group’s Software to Create an Exceptional Experience for Customers with Each Interaction

June 8, 2010

KIVA Group, Inc. announced today that First American Bank, an Illinois-based institution with $2.5 billion in assets, is utilizing the Respect™ Contact Center software as the foundation of its technology strategy for quickly responding to customer requests and providing well-informed service. Read more... First American Bank Relies on KIVA Group’s Software to Create an Exceptional Experience for Customers with Each Interaction

Altitude Software and KIVA Group Deliver on Shared Vision of Multi-channel Integration for Enabling Financial Services CRM

January 19, 2010

Global contact center solutions vendor Altitude Software and KIVA Group, Inc. announced today a tightly integrated solution that enables community and regional financial institutions to successfully execute a unified multi-channel strategy for transaction processing, service delivery and customer relationship management (CRM). Read more... Altitude Software and KIVA Group Deliver on Shared Vision of Multi-channel Integration for Enabling Financial Services CRM

KIVA Group Delivers on Promise of CRM for Community Financial Institutions

January 5, 2010

KIVA Group, Inc. announced today that mid-tier and community financial institutions striving to provide consistent, personalized service across the enterprise have an attractive, more affordable option for integrating and optimizing their multiple delivery channels. Institutions still grappling with manual processes and information silos as well as those fed up with channel optimization projects that overpromise and under deliver, need look no further than KIVA’s Respect™ 7 software suite. KIVA’s solutions give institutions a highly automated approach to selling, servicing and developing loyal relationships with their customers and members. Read more... KIVA Group Delivers on Promise of CRM for Community Financial Institutions